E-commerce Automation

Streamline customer support, order processing, and inventory management with intelligent automation. Keep customers happy while reducing manual workload by 60%.

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Perfect for e-commerce businesses

If you're handling customer inquiries, orders, and inventory across multiple channels, we can help

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Online Stores

Shopify, WooCommerce, BigCommerce, Magento stores with high order volume

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Marketplace Sellers

Amazon, eBay, Etsy sellers managing multiple sales channels

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Subscription Businesses

Recurring billing, churn prevention, subscription management

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Dropshipping

Order fulfillment, supplier communication, inventory sync

Common problems → Our approach

E-commerce challenges we solve every day

❌ The Problem

  • Customer support tickets pile up during peak times
  • Order status inquiries overwhelm your team
  • Returns and refunds require manual processing
  • Inventory runs out without warning
  • Abandoned carts don't get followed up
  • Customer reviews aren't systematically collected

✅ Our Solution

  • AI-powered ticket triage and auto-responses
  • Automated order tracking and status updates
  • Smart returns processing with approval workflows
  • Real-time inventory alerts and reorder notifications
  • Triggered abandoned cart recovery sequences
  • Automated review requests and feedback collection

Example automations we build

Real workflows that transform e-commerce operations

Customer Support Triage

AI analyzes tickets → Categories by type → Routes to specialist → Auto-responds with solutions → Escalates complex issues

Time Saved: 40+ hours per week
Result: 60% of tickets auto-resolved

Order Status Automation

Order placed → Tracking updates → Customer notifications → Delivery confirmation → Review request → Thank you message

Time Saved: 20+ hours per week
Result: 95% fewer "where's my order?" tickets

Returns Processing

Return request → Reason analysis → Auto-approval rules → Return label generation → Refund processing → Inventory update

Time Saved: 15+ hours per week
Result: 80% faster return processing

Inventory Management

Stock levels monitored → Low inventory alerts → Reorder notifications → Supplier contact → Purchase orders → Stock updates

Time Saved: 10+ hours per week
Result: 90% reduction in stockouts

Abandoned Cart Recovery

Cart abandonment detected → Personalized email sequence → Discount offers → SMS reminders → Final chance campaigns

Time Saved: 8+ hours per week
Result: 25% of abandoned carts recovered

Review Collection

Order delivered → Review request timing → Follow-up sequences → Incentive offers → Review monitoring → Response automation

Time Saved: 5+ hours per week
Result: 300% more reviews collected

E-commerce tools we integrate with

Connect your entire e-commerce tech stack

🛒 E-commerce Platforms

  • • Shopify
  • • WooCommerce
  • • BigCommerce
  • • Magento
  • • Squarespace Commerce

📦 Marketplaces

  • • Amazon Seller Central
  • • eBay
  • • Etsy
  • • Facebook Marketplace
  • • Google Shopping

🎧 Support & Communication

  • • Zendesk
  • • Intercom
  • • Freshdesk
  • • Help Scout
  • • Gorgias

📊 Analytics & Marketing

  • • Google Analytics
  • • Klaviyo
  • • Mailchimp
  • • Facebook Ads
  • • Google Ads

ROI & Timeline

What e-commerce businesses typically achieve

📊 Typical E-commerce ROI

Support Tickets Auto-Resolved: 60-70%
Order Processing Speed: 3x faster
Cart Recovery Rate: 20-30%
Review Collection Increase: 200-400%

Typical payback period: 1-2 months

⏱️ E-commerce Implementation

1
Week 1-2: Platform audit & integration
Connect all systems, analyze current workflows
2
Week 3-4: Support triage automation
AI-powered ticket routing and responses
3
Week 5-8: Full automation suite
Order processing, inventory, marketing

E-commerce automation FAQ

Yes, we integrate with all major e-commerce platforms including Shopify, WooCommerce, BigCommerce, and Magento. We also work with marketplace platforms like Amazon and eBay.

Our AI analyzes incoming support tickets, categorizes them by type (order status, returns, product questions), and either provides automated responses or routes to the appropriate team member with context.

Yes, with proper rules and safeguards. We set up automated approval for standard returns while flagging unusual cases for manual review. You maintain full control over refund policies and thresholds.

We sync inventory across all your sales channels in real-time, prevent overselling, and automate reorder notifications based on your sales velocity and lead times.

All automations are built with privacy compliance in mind. We ensure GDPR, CCPA, and other data protection requirements are met, with proper consent management and data retention policies.

Ready to automate your e-commerce operations?

Let's build automations that handle support, orders, and inventory so you can focus on growing your business.

Start Your Blueprint See E-commerce Case Study
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